GPS Log Book

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Knowledge base

  • GLB Closure

    All you need to know about the closing of GPS Log Book

  • General

    Default solution category, feel free to edit or delete it.

  • Login, Password & Personal Details

    Help for customers who have forgotten their username or password and cannot access the GPS Log Book ZA site.

  • GPS Log Book Classic

  • GPS Log Book LiVE

  • Account Billing Queries

  • Subscriptions

  • Software & Maps

  • Manage Trips

  • GLB Enterprise

  • Account related issues

GLB Closure

Frequently Asked Questions

  • Q: Why is the service being terminated?
  • Q: When will the service officially end?
  • Q: Is there anything I need to do?
  • Q: Are you still selling hardware?
  • Q: What happens with my subscription?
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General

New to GPS Log Book?

  • Is there a subscription fee associated with GPS Log Book?
  • What is included in the purchase price?
  • What is the warranty on the devices?
  • What does the warranty cover?
  • Is the GPS Log Book compatible with all makes of vehicles?
View all (13)

Device Questions

  • I have synced my device previously but now cant sync!
  • I registered my device but no trips uploaded!
  • What if the cigarette lighter/12V power socket is in the armrest of my car?
  • What if the cigarette lighter/12V power socket is already being used?
  • "Sync App has stopped working" Error Message - Fix
View all (6)

Website Functionality Questions

  • How do I upload the data to the website?
  • How do I download the application required to sync my device?
  • Why am I missing part of my trip?
  • How regularly should I upload trip data from the device?
  • Is it possible to split a trip?
View all (16)

Ordering and Delivery Questions

  • How do I order a GPS Log Book?
  • What is the cost of the GPS Log Book LiVE device?
  • What is the ordering process?
  • How do I order online?
  • What are your banking details?
View all (9)

Issues

  • No lights show on my device, what do I do?

Installing Sync Application & .NET Framework

  • Installing .NET Framework on Windows
  • Sync Application Error - Unrecognised Developer Fix on Mac
  • How to Install the Sync App on Mac

Login, Password & Personal Details

Login & Password

  • I have forgotten my username!
  • Help I have forgotten my password!
  • My Account has been locked!
  • How to register an account?
  • I made a new account but it doesn't work
View all (7)

Personal Details

  • How to update your personal details and company name

GPS Log Book Classic

Sync your Device

  • How to identify a device's serial number
  • My GPS Logbook is not Connecting to the server
  • How to Register a GPS Logbook Classic Device
  • How to de-Register a Device

Managing Vehicles and Devices

  • How to Edit Vehicle & Device Information
  • Switching Vehicles between Devices
  • Adding A New Vehicle to GPS Logbook Account

Satellite Connection and Aiding Data

  • My Device takes long to turn Green while Driving

Getting Started

  • Getting Started Guide

GPS Log Book LiVE

Getting Started

  • GPS Log Book LiVE

GPS Log Book LiVE Installation

  • How do I install my GPS Log Book LiVE?

New To GPS Log Book LiVE!

  • Do I need a professional to do the installation?
  • Do I need to switch the device on/off?
  • Do I need to unplug the device to stop recording?
  • Does my car have an OBDII port?
  • How are my trips uploaded?
View all (7)

Account Billing Queries

Invoices & Statements

  • How to set a different billing or account user for invoices, reminders and payments

Payment Methods

  • How to change my payment method

Subscriptions

GPS Log Book plug-in Annual Subscription renewal

  • How to renew your annual subscription for the plug-in GPS Log Book Trip recorder
  • What does the annual subscription cover?

GPS LiVE Subscription Renewal

  • How to RENEW, or ADD a subscription to your GPS Log Book LiVE device

Software & Maps

Printing Map images

  • Using PRINT SCREEN to capture and print trip maps
  • Manage nearby and snap to zones

SARS Tax Log Books

  • How to Generate SARS Compliant Logbook
  • How to Create a SARS Compliant Logbook - Easy Guide
  • How to Capture Odometer Readings

Manage Trips

Merge, Split & Delete Trips

  • How to Split Trips

Private & Business Trips

  • How to set Trips to Business or Personal

Move Trips to a Different Vehicle

  • Move Trips to a Different Vehicle

GLB Enterprise

Quick Start Guide

  • GLB Enterprise - Quick Start Guide

Account related issues

Why aren’t my trips uploading?

  • Unable to view my trips from my account
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