Unable to view my trips from my account

Why aren’t my trips uploading?

Step 1: Do you still have the sync app installed?

Step 2: Do you require the 3.5 version of .Net Framework? 

This solution requires advanced knowledge of your computer's operating system. If you are not sure contact your system administrator for assistance. 

  • To enable .NET 3.5  on a Windows  7, 8, 8.1, 10 and 11, perform the following steps:

    1. Open Control Panel, Program and Features (or Control Panel, Uninstall a program depending on your view setting).
    2. Click Turn Windows features on or off.
    3. In the window that appears, check .NET Framework 3.5 (includes .NET 2.0 and 3.0) and .NET Framework 4.8 Advanced Services.
    4. Click OK. Windows will search for required files, or specifically, for Windows source files. This may take a few minutes.
      • If Windows finds the local source files (or files used to originally install your Windows operating system), Windows  will finalize the installation of .NET 3.5. then Click Close to exit.
      • If Windows does not find local source files:
        • it prompts you to download required files from Windows Update.
        • Click Download files from Windows Update.
        • Windows will download required files and finalize the installation of .NET 3.5. This may take a few minutes. 
        • Click Close to exit.

Step 3: Does your company run an antivirus which could be blocking access to our servers? 

If your GPS device is attempting to connect to the server but is unable to upload trips, you may be experiencing connection issues due to a firewall setting on the network at your place of work.

  • To resolve this, you can use our Troubleshooting feature to send the relevant information to your internal IT support.

    1. Locate the GPS Log Book icon amongst the icons in your task bar near the clock on the bottom left corner of your screen as shown below. 

  • Tip: You may need to use the little "up arrow" to "Show hidden icons"  

    Next RIGHT CLICK on the icon with your mouse and the menu shown below will appear.

    Click on "Troubleshooting" and the Troubleshooting wizard will launch as shown below:

    Click on "Start Test" to run the connectivity test. This will inform you of any connectivity issues.

    You can use the "Copy" button to copy all the connection details and email them to your internal IT support if you are unsure what they mean.

Step 4: Is your subscription up to date?

You may need to renew your subscription or add a new one.

To do so, log into your GPS Log Book account and navigate to ACCOUNTS > SUBSCRIPTIONS & BILLING as shown below.

Next, click the "Subscription Info" button to view whether your subscription is still enabled or whether you will need to renew it.

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